Frequently Asked Questions

Can I return a pattern I've purchased and get a refund?

Can I order Faux Grain plans or packets on-line?

Is my on-line order secure?

Does Faux Grain have a printed catalogue?

Does Faux Grain sell the wood blanks for Faux Grain projects?

Can I sell projects that I make using Faux Grain patterns?

Does Faux Grain receive commissions or fees from the links it provides?


Can I return a pattern I've purchased and get a refund?

Absolutely.  And it doesn't need to be in original condition. All Faux Grain patterns and plans are guaranteed. The guarantee is valid for a full 6 months. That means you can discover for yourself if the pattern is all that you want in a pattern, and Faux Grain shoulders the risk.

To make a return, just send it back to Faux Grain, following the return policy, and you will receive a 100% refund of the cost of your purchased pattern (excluding shipping & handling).

Can I order Faux Grain plans or packets on-line?

Yes. Faux Grain accepts major credit cards through PayPal. It's the fastest way to receive your patterns. As soon as PayPal notifies Faux Grain of your successful payment, your order is packaged. You'll receive an email to let you know its on its way.

Is my on-line order secure?

Yes. By using expert providers of both the shopping cart and the payment gateway, Faux Grain can provide you with a secure on-line shopping experience.

Whenever you order online, no matter what the pages you see look like, you proceed through the same basic 3-step process. Very few companies provide as clear an explanation of those steps. When you order online, (1) you shop, selecting product choices, (2) make an order to transmit your choices, often through a shopping cart system, and (3) make your payment. 

To ensure that your on-line shopping experience is secure, Faux Grain uses third-party providers who are hosted on secure servers to provide both the shopping cart (steps 1 & 2) and the payment gateway (step 3). 

Faux Grain, like many small companies, uses a shopping cart hosted on a third party's secure servers, separate from the Faux Grain site itself. Some companies host their shopping cart on their own secure servers, maintaining the shopping cart and security themselves. 

Either way, a shopper is redirected off the main site to a separate area on secure servers. The difference is the location of the secure server and who maintains it. Faux Grain wanted to make sure that the shopping cart you use is provided by specialists in that area. That means that you can rely on the expertise of 1automationwiz.com for a secure and well-maintained shopping cart. 

The means by which you make your payment when you shop online is actually separate from the shopping cart you use, even when it appears to be seamlessly integrated. The payment you make is transacted separately. 

Some shopping carts communicate directly with a credit card company to process your payment approvals. In those cases, you are providing the merchant with your credit card information.

Instead, Faux Grain uses a third party processor, PayPal, to communicate with the credit card company. You pay PayPal, giving PayPal your credit card or banking information. Later, PayPal forwards the payment to Faux Grain, without providing any of your financial data. Find out more

Does Faux Grain have a printed catalogue?

No, the web site shows all the patterns currently available.  Feel free to print out catalogue pages from your browser window for your reference.

Does Faux Grain sell the wood blanks for Faux Grain projects?

No.  All of the painting projects include complete instructions and patterns for making the wooden blank, unless stated otherwise. Some include several methods to accommodate different workshops or skill levels. 

Can I sell projects that I make using Faux Grain patterns?

Yes. Visit the copyright and licensing page for more information.

Does Faux Grain receive commissions or fees from the links it provides?

Yes, sometimes. Like numerous other sites, some (but not all) of the links are affiliate or associate program links. Like *all* links, however, Faux Grain has no control over experiences you may have when you reach the destination of the link, and therefore Faux Grain cannot assume any responsibility for those experiences (whether the destination is reached through ordinary links or through affiliate links). It is your responsibility to investigate any entity or offer you may encounter.


All Faux Grain & e-fg-zine material is presented in good faith, but is for educational and informational purposes only. No warranties or guarantees of any kind are expressed or implied. Read the full disclaimer.

 

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